Color, color, color – I like colors! Can I hang pictures/ paint my room’s walls?
Of course you can comfortably set up, but on the condition that the apartment is returned to its original state when you move out. If not we have to charge you for the painting costs. Structural and technical changes must not be made.
Where can I lock my bicycle?
You will find enough bicycle parking spaces outside or in one of our extra bike rooms in the basement.
Finally semester break or travel abroad instead? I want to keep my apartment. Can I sublet my room?
Sublettings are generally not permitted. An exception is offered to tenants in special cases, for example, who will join an exchange program for one semester and want to return to their room after that period. Subleases must be approved by us. Please contact us for more information.
I like to have friends at my place, may they visit?
Absolutely! Friends are the salt in the soup. The most important, you are responsible for your visitors and you are being asked to be respectful towards the other YOUNIQ residents. The noise level should be kept to a minimum during the specified day and night times and the house rules must be maintained.
Do I have to register for the use of the common areas?
You can use the common areas at any time without registration.
I do not like cleaning. Is there a cleaning service?
Yes. Upon request, our YOUNIQ Residence Manager can arrange you a cleaning service.
What does YOUNIQ do in order to insure the safety of residents?
Most of our properties are secured in all areas via video cameras ‘the entrance, common areas and underground garages (if available)’. In addition, the Residence Manager is five days a week on site. Furthermore, fire alarms are installed in most buildings with a regular maintenance. That means smoking is not allowed in the entire building. However, ashtrays are installed in front of the entrances and in the outdoor areas.
I did some online shopping. Where/when do I receive my package?
For an optimal delivery of your orders your packages must be ordered on your name, apartment number and address. If you are not at home, your Residence Manager will gladly take your package. The packages can be picked up only during the Residence Manager’s working hours, according to the information in the showcase or by appointment. To get your package, you need to bring the notification card from the delivery person. There is no acceptance of packages addressed to the Residence Manager office.
OMG: I’ve just broken something.
Don’t worry, something like this happens. Please contact our Residence Manager. Your insurance should take care of the damage.
I can’t access into the internet/ my internet is not working, what should I do?
Please contact your Residence Manager first. He/she is not available? Then contact our emergency hotline under +49 (800) 722 40 20.
When/ where can I find my YOUNIQ Residence Manager?
If you have questions or problems, your YOUNIQ Residence Manager will be available on site. Just look at the tenant information in the lobby. If you do not find anyone, then our Residence Manager is helping another tenant, please write him/her an email.
Panic!? Who do I contact?
Stay calm and call our emergency phone number and only in case of an emergency under:
Tel.: +49 (800) 722 40 20
Caution: Please only call them if help is urgently needed, for example if there is a fire, the heating fails or there is water damage!
There are other emergency numbers in the Austrian YOUNIQ properties, such as the PKE on-call number; you can find these on the notices and in your Welcome Guide.
I have to clarify something with you, to whom can I contact by post?
Thank you for your writing to:
UPARTMENTS Real Estate GmbH
D – 04109 Leipzig